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Returns
30-day money-back guarantee
Within thirty (30) days of receipt of your order, you may return most items in its original condition (opened or unopened). The item cannot be disassembled or damaged by incorrect installation. We are not responsible for installation errors. Please note, the 30-day money back guarantee is for only valid for Channel Master goods purchased via www.ChannelMasterStore.com.
PLEASE NOTE: This 30-day money-back return policy excludes our CM-7000PAL DVR all sales are final on these units
To Return an item
Call Customer Support at 1-877-746-7261
9am to 5pm pacific Monday thru Friday
Please include order number
Returns will not be accepted for any of the following reasons:
Original packaging is missing, incomplete, damaged or defaced
If any accessories, warranty cards, manuals, or other original product components are missing or damaged
Product is not in acceptable condition for resale (scratched, damaged, or other product altering effects)
We do not accept returns on any Channel Master mast units or wiring products (guy wire, rotatory conductor, Coaxial)
Channel Master Limited 90-Day Warranty
Channel Master product is warranted to be free from defects in material and workmanship under normal use and service. Channel Master shall repair or replace defective product at no charge, this product must be returned to Channel Master, transportation prepaid, no longer than ninety (90) days after the purchase. Labor costs for removal or replacement of product and transportation costs are not covered by this warranty. However, Channel Master shall return repaired or replaced product freight prepaid.
This warranty will not apply to product which has been repaired or altered in any way so as to affect its stability or durability, nor which has been subject to abuse, misuse, accident, or neglect. This warranty does not cover product which has been impaired by severe weather conditions such as excessive wind, ice, storms, lightning, or other natural occurrences over which Channel master has no control. This warranty will not apply to product which has been operated or installed other than in accordance with the instructions furnished by Channel Master.
Claimants under this warranty should present their claim along with the approved RMA (discussed below), defective product, and proof-of-purchase. Noncompliance with any part of this claim procedure may invalidate this warranty in whole or in part.
The repair or replacement of this product is your exclusive remedy under this Limited Warranty. Any implied warranty or merchantability or fitness for a particular purpose is limited in duration to the duration of this warranty. You are not entitled to, and Channel Master is not liable for, indirect, special incidental or consequential damages of any nature. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Some states do not allow the exclusion for limitation or incidental or consequential damaged, so the foregoing limitation may not apply to you.
No returns will be accepted without a Return Merchandise Authorization request (RMA). You must receive your RMA before returning a Channel Master product.
To receive your RMA you must E-mail the following information to Store@ChannelMaster.com.
First and Last name
E-mail used to place order
Order Number
Items being returned
Reason for return
Any additional information you think we should know
You will receive a response within three (3) business days explaining the steps necessary to receive your refund or exchange.
Original order shipping charges are non-refundable.
Free Shipping Items
Any order which was shipped via the "Free ground shipping" promotion will be refunded the retail price of the goods minus the original costs Channel Master incurred to ship the item out to the customer. The customer is responsible for shipping the item back to Channel Master.
Discontinued and Open Box Items
Channel Master does not offer returns on Discontinued and Open Box items. All sales are final on these sorts of purchases. Discontinued and Open Box items have been surveyed by our technicians and found to be in perfect working condition. All parts and instructions available at the time of the Discontinued or Open Box items listings are included in the item package.
Please take Notice
We can process returns and refunds only for items purchased from us. Any products purchased from another web site or a local store and returned to us will not be returned by our warranty and return department.
We do not receive returns on Saturday or Sunday and these will not count as days for the 72 hour RMA response time.
Custom ordered items or items that you have installed or disassembled cannot be returned.
Damaged items cannot be returned.
Outside of the Limited ninety (90) Warranty, no refunds will be given for any reason after thirty (30) days from the receipt of your order.
It is the purchaser's responsibility to cover the cost of shipping and handling when returning the unwanted item(s).
No Returns will be accepted without a return authorization (RMA#) number.
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